(4.3 / 5)4+ Ratings

Restoration Hardware Reviews

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Overall Rating

4.3
4 Reviews
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About Restoration Hardware

rh.com/us/en is the website for Restoration Hardware in the United States, offering luxury home furnishings, including furniture, lighting, textiles, bathware, decor, and outdoor products. The site allows users to shop by room and features sales and in-stock items.

Restoration Hardware Pros & Cons

Pros:

  • Luxurious Designs: Restoration Hardware (RH) offers artfully styled and elegantly designed furniture and home decor pieces, appealing to those seeking a luxurious lifestyle.
  • Customization Options: RH provides various customization options, such as choosing different fabrics and armless features on sofas, which can enhance the user experience.
  • Customer Service: Positive experiences with customer service have been reported, with RH addressing issues promptly and offering replacements for defective items.
  • Lifetime Guarantee: RH offers a lifetime guarantee on the frame, springs, and cushions of their couches, ensuring durability and longevity.
  • White-Glove Delivery: The company provides white-glove delivery, ensuring that furniture arrives in pristine condition and is set up hassle-free in the home.

Cons:

  • Expensive: RH products are significantly priced, with some items starting at over $2,000 and going up to $9,000 or more.
  • Durability Concerns: There have been mixed reviews regarding the durability and perceived quality of certain pieces, particularly outdoor furniture.
  • Strict Return Policy: RH has a strict return policy, with no returns on custom orders and a 50% non-refundable deposit required for custom orders.
  • Mixed In-Store Experience: Some customers have reported mixed feedback about the in-store shopping experience, including issues with delivery and sales staff.
  • Limited Transparency: There is a lack of transparency regarding some manufacturing origins and details, which may raise concerns for some buyers.

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Restoration Hardware Customer Reviews (4)

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Anne Bauer
Anne Bauer
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Jul 25, 2024
Eliana De Luca
Eliana De Luca
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Jul 24, 2024
Berangaria Roux
Berangaria Roux
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Jul 22, 2024
Jennifer Dent
Jennifer Dent
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Jul 20, 2024

Restoration Hardware Customer’s Q&A

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Restoration Hardware Features and Benefits

Key Features and Benefits of RH.com (Restoration Hardware):

  1. Membership Program:

    • Discounts: 25% off all full-priced items and 20% off sale merchandise.
    • Complimentary Services: Free interior design services.
    • Preferred Financing: 0% APR for 12 months with equal payments for RH Members.
  2. Financing Options:

    • RH Members Program: 0% APR for 12 months with equal payments, 3.99% APR with 60 monthly payments, and in-store financing options.
    • Standard Financing: 2.99% APR with 12 monthly payments and 6.99% APR with 60 monthly payments.
    • RH Outlet Financing: 0% APR for 9 months with equal payments.
  3. Customer Experience:

    • Delivery Options: Standard delivery at a per-item cost or unlimited delivery with white glove service.
    • Account Management: 24/7 online account management.
  4. Shopping Benefits:

    • Exclusive Perks: Members can place orders to be shipped to others, and membership automatically renews unless canceled.
    • International Membership: Available for international customers.
  5. Employee Benefits:

    • Comprehensive Benefits: Medical, dental, and vision coverage for team members and their dependents.
    • Financial Support: 401(k) savings plan, flexible spending accounts, and commuter benefits.
    • Referral Bonus: Generous bonus for referring new candidates.
    • Employee Assistance Program: Confidential service for personal and workplace challenges.
  6. Product Range:

    • Luxury Home Furnishings: Furniture, lighting, textiles, rugs, bathware, décor, outdoor, baby & child, and teen products.

These features and benefits highlight the comprehensive support and savings offered to customers and employees through the RH.com platform.

Restoration Hardware Pricing

RH.com offers various pricing options, including:

  • Membership Program: RH members enjoy 25% savings on all full-priced items and an additional 20% savings on sale items. Membership costs $200 annually in the US and C$225 annually in Canada. Members also receive complimentary services with RH Interior Design and special financing options with the RH Credit Card.

  • Sale and Clearance: RH frequently runs sales and clearances, offering up to 60% off on various products such as outdoor, living, dining, and bedroom items.

For specific product pricing, it is recommended to visit the website directly or contact RH customer service.

Payment Method

RH.com-us-en accepts various payment methods to provide flexibility and convenience for customers. These include:

  1. Credit Cards: Major credit cards such as Visa, MasterCard, American Express, and Discover.
  2. RH Credit Card: Special financing options available for RH Credit Card holders.
  3. Gift Cards: RH Gift Cards can be used for purchases.
  4. PayPal: Secure online payment method.

For more details, visit the RH website.

Restoration Hardware FAQs

FAQ

Restoration Hardware Alternatives

Top 10 alternatives to rh.com-us-en:

  1. Wayfair - Offers a wide range of furniture and home decor at various price points.
  2. Pottery Barn - Known for its classic and timeless furniture designs.
  3. Arhaus - High-end furniture with a luxurious and rustic aesthetic.
  4. Room & Board - Modern and mid-century furniture with a focus on American-made products.
  5. Ethan Allen - Iconic brand with a commitment to craftsmanship and traditional styles.
  6. Z Gallerie - Stylish and contemporary furniture and decor.
  7. West Elm - Modern furniture with a focus on sustainability.
  8. Williams Sonoma - High-quality kitchen and home furnishings.
  9. CB2 - Sister company to Crate & Barrel, offering modern and affordable furniture.
  10. Horchow - High-end home furnishings and decor with a designer touch.
FAQ

Restoration Hardware Return Policy?

RH Return Policy:

  • Returns: Items can be returned or exchanged within 30 days of delivery with proof of purchase.
  • Exclusions: Final-sale items, special orders, installed items, and mattresses/foundations out of original packaging cannot be returned or exchanged.
  • Inspection: Returned items will be inspected. Exchanges, credits, or refunds will be issued for the purchase price.
  • Non-refundable Fees: Delivery fees are non-refundable unless there are manufacturer defects or transit damage.
  • Condition: RH reserves the right to refuse returns or exchanges if items are not in as-new condition due to damage or misuse.
  • Outlet Purchases: Items from RH Outlet stores are final sale and cannot be returned or exchanged.
  • Special Orders: Special orders cannot be cancelled, changed, returned, or refunded. A non-refundable 50% deposit is required.
  • Mattresses/Foundations: Unopened mattresses and foundations can be returned within 30 days of delivery. Delivery fees are non-refundable. Once vendor packaging is removed, returns or exchanges are not accepted.
  • Cancellations: Orders cancelled before shipping incur no delivery fee. Special order cancellations forfeit the 50% deposit.

For more details, visit the RH website.

FAQ

How To Open A Restoration Hardware Account?

To open an account on rh.com-us-en, follow these steps:

  1. Visit the RH website and navigate to the registration page.
  2. Enter personal details such as first name, last name, email address, and create a password (8 to 20 characters).
  3. Confirm the password by entering it again.
  4. Agree to the RH Privacy Policy by checking the box.
  5. Submit the registration form to create the account.

For those interested in additional benefits, consider joining the RH Membership program. This membership offers 25% savings on all full-priced items, an additional 20% savings on sale items, and complimentary services with RH Interior Design. The annual fee for this membership is $200.

For more detailed information, visit the RH website.

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